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Q1. Which of the following can be synced with Salesforce for Outlook? (Select all that apply)
A. Contacts
B. Tasks
C. Accounts
D. Events E.Emails
Answer: ABD
Q2. CORRECT TEXT
As a manager, how will currencies be reported in your forecast?
Answer: Your team's forecast amounts are converted and rolled up to the managers personal currency
Q3. CORRECT TEXT
How are currencies shown in reports?
Answer: Amounts in reports are shown in their original currencies, but can be displayed in any active currency. You can change the currency used for report totals by selecting a currency from Show > Currencies. The default value for the drop-down is your personal currency. Forany amount, you can also choose to display the Converted column.
Q4. What are the main challenges that Marketing faces when trying to drive more business? (Select all that apply)
A. Website integration: Lack of website integration, which delays entry of leads into CRM
B. Email Marketing: Difficult to track and report on effectiveness of emails that were sent
C. Search Marketing: No reportable relationship between search words and closed sales
D. Reporting: Must createreports manually, which slows down lead generation
E. Campaign M
Answer: ABCE
Q5. CORRECT TEXT
What type of reports are useful if anorganizationwants to 'Managethe Funnel'?
Answer: 1. Stage Duration Age
2. Forecast by Sales Rep
Q6. What is the benefit of a Force.com sandbox?
A. It allows for development, testing, and training
B. It extends Salesforce functionality
C. It builds new application functionality
D. It allows to createor change buttons, and dynamically route approvals
Answer: A
Q7. Your organization sells a product that requires your customers to pay all at once but receive the product in increments. What should be your first step in setting up Product schedules?
A. Enable creationof Quantity Schedules
B. Enable creation of Revenue Schedules
C. Set up default Quantity schedules for Products
D. Set up default Revenue schedules for Products
Answer: C
Q8. You can apply a discount to the entire quote; there is no need to apply discounts to individual line items in the quote.
A. True
B. False
Answer: B
Q9. Which of the following describes the Probability field?
A. Identifies where a deal is in relation to actually being closed.
B. Determines therow in your Forecast where the amount will be aggregated.
C. Thennumeric prediction that the revenue from an opportunity will be realized.
Answer: C
Q10. CORRECT TEXT
What are Sites?
Answer: Site forceis a Web content management system (CMS) that makes it easy to build Web pages quickly, edit content in real time, and manage your websites.
Q11. Your client is using Account data that is old. How can you help?
A. Enhance Account content with data.com
B. Use Account Merge utility
C. Change you data migration plan for Accounts
D. Re-load all Account records
Answer: A
Q12. Why is it important to forecast sales?
A. Forecasting helps a company know what's in the pipeline
B. Forecasting allows a company tomanage revenue
C. Forecasting tells managers the percent of deals closed
D. Forecasting moves opportunities through stages
Answer: B
Q13. The quotes syncing process synchronizes updates between:
A. Different sales reps working on the same quote.
B. Various products inan opportunity
C. A quote and the opportunity it was created from
D. Different quotes created from the same opportunity
Answer: C
Q14. CORRECT TEXT
What are forecast categories?
Answer: Best Case includes amounts you are likely to close, closed/won opportunity amounts, and amounts in the Commit category Closed includes amounts for closed/won opportunities
Commit includes amounts you are confident about closing and closed/won opportunityamounts
Omitted means the amount does not contribute to your forecast Pipeline includes amounts from all open opportunities
Q15. What does Salesforce usability mean?
A. How many users log on toSalesforce on a daily basis
B. What is the ratio of Salesforce usersto the amount of sales
C. How satisfied Salesforce users are with the application
D. How easily can customers achieve their goals usingSalesforce
Answer: D