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Q1. CORRECT TEXT
If you change a conversion rate will the previous conversion rate be stored?
Answer: No. Previous conversion rates are not stored.
Q2. Which of the following is a typical challenge for a sales organization? (Select all that apply)
A. Optimizing lead management
B. Drivingmore business
C. Improving sales rep productivity
D. Complete visibility
E. Poor customer satisfaction
Answer: ACD
Q3. Forecast Category "Commit" can be summarized as:
A. Closed
B. Closed + Commit
C. Closed + Commit + Best Case
D. Commit + Best Case + Pipeline
Answer: B
Q4. 2 lines of business LOB, each with custom opportunity stages & record types – choose 2 answers
A. Users able to see all stages in listview filter drop downs
B. Users able to see all stages in report filterdrop downs
Answer: A,B
Q5. CORRECT TEXT
CustomizableForecasting must be enabled by Salesforce.com Support.Trueor False.
Answer: False. An Admin can do it in Setup.
Q6. Which of the following steps accurately describe the process map insales and marketing organizations?
A. Lead generation, lead qualification, revenue management (forecasting)
B. Lead generation, revenue management (forecasting), lead qualification
C. Lead generation, lead qualification, opportunity conversion
D. Lead generation and qualification, opportunity conversion, revenue management (forecasting)
Answer: A
Q7. CORRECT TEXT
How does territory management differ to role hierarchies?
Answer: Territories need to be enabled by Salesforce.com Territories determine forecast and forecast roll ups
A user can only have one role but can belong to multiple territories Belonging to a territory grants access regardless of ownership
Q8. Match this tip with its design consideration. "Use 1-2 clicks from theHome page"
A. Tab and field naming
B. Reduced clicks
C. Search
D. Record types and page layouts
E. Workflow rules and approvals
F. Minimized redundant data entry
Answer: B
Q9. CORRECT TEXT
How would you track campaign influence?
Answer: 1. Auto set influence of a campaign to an opportunity
2. Associate influential campaigns (to contact role) on oppty prior to close date 3.Measure influence timeframe (max #days between campaign first associated date and opty create date)
Q10. Which of the following stage should be matched with the Forecast Category "Closed"?
A. Early pipeline stages
B. Mid pipeline
C. Late pipeline stages
D. Closed and Won
E. Closed and Lost
Answer: D
Q11. CORRECT TEXT
If the Marketingteamwantto track transactions related to a new product launch, what is the best way to do this?
Answer: Create a workflow that sends an email each time an opportunity iscreatedthat is associated with that product.
Q12. CORRECT TEXT
How do I report on campaign success?
Answer: The Campaign ROI Analysis Report is available through the Reportstab in the Campaign Reports folder. It calculates your campaigns' performance by return on
investment (ROI) and average cost.
Q13. Who is most interested in ease of use, value, and time-saving solutions?
A. Sales Reps
B. Sales/Marketing Managers
C. Sales/MarketingVP
D. IT
Answer: A
Q14. CORRECT TEXT
If you are using multiple currencies are you able to track revenue gain or loss based on currency fluctuations?
Answer: No. Historical changes and fluctuations are not stored.
Q15. Forecasting is an exact science and is the total of all the opportunities you are working on.
A. True
B. False
Answer: B