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Q1. Which of the following statements are true about managers and forecasts? (Select all that apply)
A. A manager must have their own opportunities
B. A manager submits their own estimate of the forecast
C. A manager can adjust a forecast to a higher number
D. A manager can adjust a forecast to a lower number
E. A manager can see the forecasts of every person below them in the role hierarchy
F. A manager can override the forecast of every person below them
Answer: B,C,D,E
Q2. CORRECT TEXT
Import 100 leads/mo – need to preventdups.
A. Import using import wizard
B. Run script in external DB to identifydups.
C. Import leads & use global search to identifydups.
D. Export existing leads using a report & scrub prior to re-import
Answer: A
Q3. Who is most interested in seamless migration?
A. Sales Reps
B. Sales/Marketing Managers
C. Sales/Marketing VP
D. IT
Answer: D
Q4. Which best describes the Salesforce Automation feature "Activities"?
A. Ensures that we are tracking our progress towards the desiredstates.
B. Enforces the business process.
C. Identifies key stakeholders from the buy side.
D. Makes sure we recognize those involved in the sales process.
E. Allows to better automate the sales methodology.
F. Determines the sales stages of an organization.
Answer: A
Q5. A strong pipeline requires greater visibility. Which of the following example describes a need for greater visibility?
A. Leads are qualified but not routed to the right people
B. Campaigns are launched without communicating the follow-up plan
C. Leads are tracked in separate systems, not accessible by all
D. As business matures, it becomes difficult to identify right prospects
Answer: C
Q6. Match this tip with its design consideration. "Use alerts sparingly"
A. Tab and field naming
B. Reduced clicks
C. Search
D. Record types and page layouts
E. Workflow rules and approvals
F. Minimized redundant data entry
Answer: E
Q7. Standard fiscal years must start on January 1st.
A. True
B. False
Answer: B
Q8. Which best describes the Salesforce Automation feature "Opportunity Teams" ?
A. Ensures that we are tracking our progress towards the desired states.
B. Enforces the business process.
C. Identifies key stakeholders from the buy side.
D. Makes sure we recognize those involved in the sales process.
E. Allows to better automate the sales methodology.
F. Determines the sales stages of an organization.
Answer: D
Q9. CORRECT TEXT
Is 'Join' available as an option for all groups visible through Chatter?
Answer: No. You can join a public group, but must 'Request to Join' a privategroup. This will generate an email request to the owner or managers of a private group who can then allow you to join.
Q10. CORRECT TEXT
What is a benefit of using Advanced Currencies?
Answer: Advanced currency management allows you to manage dated exchange rates within opportunities using Salesforce. Dated exchange rates allow you to map a conversion rate to a specific date range. Dated exchange rates are defined using a start date and a conversionrate. Each rate is in effect until either the end of time or the day before the next start date for that currency.
Q11. Which option best identifies with the Chatter Home Page?
A. Everyone can see what you post here. Displays posts from everyone you're following.
B. Everyone can see what you post here. Only displays posts directed to you.
C. Only users with access rights can view or post here.
Answer: A
Q12. CORRECT TEXT
Where are Dated Exchange rates not used?
Answer: Dated exchange rates are not used in forecasting, currency fields inother objects, or currency fields in other types of reports.
Q13. CORRECT TEXT
Sales reps shouldn’t be able to edit certain opportunity fields afterclosed/won stage (fields reserved for sales ops).
A. Validation rule
B. Workflow rule
C. Modify all data privilege -> Sales Ops
D. Field level security
Answer: A
Q14. Which pair of reports is best associated with the business driver "Improve Sales Rep productivity" ?
A. "# of Face-to-Face Meetings" and "# of Deals Won, Lost, and In-Progress"
B. "Stage Duration Age"and "Forecast by Sales Rep"
C. "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"
Answer: A
Q15. CORRECT TEXT
What are key benefits to Salesforce to Salesforce functionality?
Answer: Enables business collaboration within and across Salesforce orgs
Facilitates the sharing of leads, accounts, contacts, tasks, product, case, attachment or customer objects with partners that use SFDC inreal time
Allows for 100% visibility for partner activity, management of pipeline and or the integration of business processes with updates from workflow and assignment rules