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Q1. Which of the following statements are true about an end user's forecast? (Select all that apply)
A. Is updated in the system every evening at 5 pm
B. This aggregate can be dollars of revenue
C. This aggregate can be units of products
D. This aggregate can be both dollars or revenue and units of products
E. Rolls up according to the forecast hierarchy
Answer: BCDE
Q2. UniversalContainersis designing a contact center that will store 20 million cases. Of those, 5 million will need to be accessed for reporting and search.Which approach will ensure best system performance? Chose 3 answers:
A. Customindexes
B. Tiered datastrategy
C. Record types
D. Division
E. Custom search
Answer: ABD
Q3. CORRECT TEXT
You have 20,000 leads you want to add to Salesforce. What is the best tool to use?
Answer: Import Wizard.
Q4. For optimal usability and adoption, a solution must do what. (Selectall that apply)
A. Provide value so users perceive it as a valuable spending of their time.
B. Be easy to use so users can easily enter data and find information.
C. Have trusted data.
D. Be inexpensive so users don't worry about the bottom line when using the application.
E. Provide both online help and hard copy reference materials toassist users at all times.
F. Be easy to change through a change ma
Answer: ABCF
Q5. You are setting up security for your client, UCI. UCI has a collaborative sales model and want to make sure all team members work together to meet the customer needs. They are likely to require an open sharing model that will allow them to cross- and up-sell opportunities.
A. True
B. False
Answer: A
Q6. You have an Opportunity in the Value Proposition stage, for an amount of $1,000 that has a 50% Probability of closing. If all goes well,and this Opportunity closes, how much revenue will be realized?
A. $1,000 B. $500 C. $750
Answer: A
Q7. What should you consider when migrating inactive campaigns?
A. Nothing. You should not migrate inactive campaign data
B. Determine which data is important based on ROI
C. Determine which data isimportant based on data amount
D. Consider how long they have been inactive
Answer: B
Q8. CORRECT TEXT
How can you search foraChatterGroup?
Answer: Use Global Search or use the search tools on the Groups tab.
Q9. CORRECT TEXT
What is Partner Portal and what does it provide?
Answer: A partner portal allows partner users to log in to Salesforce througha separate website than your non-partner users. Partner users canonly see the data that you have made available to them. Furthermore, partner users can only manipulate data if you give them the appropriate user permissions.
Q10. CORRECT TEXT
What can a user with a Chatter Only profile do?
Answer: The user can only log in to Chatter. They can access all standard Chatter people, profiles, groups, and files. Additionally, they can:
View Salesforce accounts and contacts
Use Salesforce CRM Content,Salesforce CRM Ideas, and Answers Modify up to ten custom objects
Q11. Sales management at Universal Containers needs toprovidechannel partners with easy access to approved product documentation. They also need to notify partners about the material revisions andupdates. How can they achieve these goals in Salesforce?
A. EnableContent in the partner portal and enable Content email alerts for partner users.
B. Enable the Document tab in the partner portal andenable email alerts for partner users.
C. Add the Content relatedlist
Answer: A
Q12. Forecast Category "Pipeline" can be summarized as:
A. Closed
B. Closed + Commit
C. Closed + Commit + Best Case
D. Commit + Best Case + Pipeline
Answer: D
Q13. CORRECT TEXT
Can you capture currency amount information through web to leador web to case?
Answer: Yes. Add the Lead Currency or Case Currency fields when generating the HTML form. This will ensure the currency amount is capturedand not converted to the corporate currency.
Q14. CORRECT TEXT
In Salesforce for Outlook, which related records are recommendedwhen assigning unresolved events, emails and tasks?
Answer: 1. Opportunities
2. Cases
3. Accounts
Q15. CORRECT TEXT
How would you enforce a lead to enter their phone number via web-to-lead?
Answer: Use Java Script on the web to lead form to enforce entry of this data.