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Q1. When editing a quote, you can edit which of the following? (Select all that apply)
A. The discount to apply to the entire quote includingall line items
B. The quote name and status
C. The expiration dateof the quote
D. The contact and address information of the customer
Answer: BCD
Q2. CORRECT TEXT
Answer: Managed - For enterprises deploying Chatter Desktop to users whodon't have administrator privileges on their machines - Requires administrator privileges in Salesforce to access the installer Standard -For individuals with administrator privileges on their machines - Does not require administrator privileges in Salesforce to access the installer
Q3. CORRECT TEXT
Org wide default (account) = private; Universal Companies account owned by Karen, Universal Storage account & Universal Containers Account child accounts to Universal Containers and both owned by Bob, Universal Monitors account owned by Sue child account to Universal Storage, Universal Boxes account owned by Mark childaccount of Universal storage.
Answer: Know who can see what.
Q4. Used Books R Us sells books at its local store, online via its website, online via Amazon, and through a larger, well-known book company called We Sell Books. Which Sales strategy does this company user?
A. Direct sales
B. Sales channel
C. A hybrid of direct sales andsales channel
Answer: C
Q5. Choose the correct statement.
A. Any salesperson can change theirquota at any time.
B. Only users with the appropriate permissions can change their quota.
Answer: B
Q6. CORRECT TEXT
What are two ways you can change grouping of data in a report?
Answer: 1. Use the 'Summarizesinformation by' in Report Options on the report page
2. Click the 'Customize' button on the Report page and select the 'Group by this Field' option
Q7. Which of the following stage should be matched with the Forecast Category "Commit"?
A. Early pipeline stages
B. Mid pipeline
C. Late pipeline stages
D. Closed and Won
E. Closed and Lost
Answer: C
Q8. What can customers do in private Chatter groups?
Answer: Chatter customers can post to the groups to which they were invited.
Q9. Which option best identifies with the Chatter Profile Page?
A. Everyone can see what you post here. Displays posts from everyone you're following.
B. Everyone can see what you post here. Only displays posts directed to you.
C. Only users with access rights can viewor post here.
Answer: B
Q10. Which of these steps should take place before setting a List Price for a Product? (Select all that apply)
A. Update all items in the Standard Price Book
B. Update all items in the Custom Price Book
C. Create the Product
D. Define the Product's Standard Price
E. Specify a Quantity or Revenue Schedule
Answer: CD
Q11. CORRECT TEXT
Sales Methodology means an industry recognized standard sales process?
Answer: False - Sales Methodology is what works for yourorganizationtools such as MillerHeismanleverage learning in this area.
Q12. A strong pipeline requires trusted data. Which of the following example describes a need for trusted data?
A. Leads are qualified butnot routed to the right people
B. Campaigns are launched without communicating the follow-up plan
C. Leads are tracked in separate systems, not accessible by all
D. As business matures, it becomes difficult to identify right prospects
Answer: D
Q13. CORRECT TEXT
Anorganizationwants to keep separate systems as 'system of record'. How would you ensure data integrity in this scenario?
Answer: Use integration to access data from various systems or keep it 'correct' based on updates driven through Salesforce.com
Q14. Which pair of reports is best associated with the business driver "Manage the Funnel" ?
A. "# of Face-to-Face Meetings" and "# of DealsWon, Lost, and In-Progress"
B. "Stage Duration Age" and "Forecastby Sales Rep"
C. "Closed Opportunities by Lead Source" and "Reasons for Lead Disqualification"
Answer: B
Q15. Which of the following describes the Stage field?
A. Identifies wherea deal is in relation to actually being closed.
B. Determines the rowin your Forecast where the amount will be aggregated.
C. The numeric prediction that the revenue from an opportunity will be realized
Answer: A