Introducing The New!
Surepassexam Collection
Get Unlimited Access to all
Surepassexam's PREMIUM files
Q1. You are setting up security for your client, UCI. UCI has a collaborative sales model and want to make sure all team members work together to meet the customer needs. They are likely to require an open sharing model that will allow them to cross- and up-sell opportunities.
A. True
B. False
Answer: A
Q2. Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)
A. Route cases toagents in an alternate center.
B. Disable the Interactive Voice Response (IVR) system.
C. Deliver training on case handling for contingent staff.
D. Update the case status field values.
E. Monitor service level agreements (SLAs) and notify customers.
Answer: ACE
Q3. CORRECT TEXT
Do territories need to be geographically defined?
Answer: No, territories can be setup according to any hierarchy that you like
Q4. AW Computing wants to run advertisement campaigns and then runreports to measure which advertisement type (online, magazine, ornewspaper) generates the most revenue. Where would you createan "Advertisement Type" picklist to track this information?
A. Campaigns object
B. Contacts object
C. Campaign Members object
D. Leads object
Answer: A
Q5. CORRECT TEXT
What are the key benefits of Territory Management?
Answer: The ability to use account criteria to expand a private sharing model Provide support for complex and frequently changed sales organization structures Provide support for transferring users between territories, with the option to retainopportunitiesEnablemultiple forecasts per user,based on territory membership Enable territory-based sales reports
Q6. A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report reflects how customercommunity interacts and how it affects sales?
A. VP Marketing
B. BI/Analytics
C. Marketing Executive
D. Campaign Manager
Answer: C
Q7. CORRECT TEXT
Anorganizationwants to keep separate systems as 'system of record'. How would you ensure data integrity in this scenario?
Answer: Use integration to access data from various systems or keep it 'correct' based on updates driven through Salesforce.com
Q8. CORRECT TEXT
Person Accounts can have all of the fields found in business accounts Except:
Answer: Reports To Parent Account View Hierarchy
Q9. To create a PDF file of your quote, click "Create PDF" on the quote detail page.
A. True
B. False
Answer: A
Q10. 2 lines of business LOB, each with custom opportunity stages & record types – choose 2 answers
A. Users able to see all stages in listview filter drop downs
B. Users able to see all stages in report filterdrop downs
Answer: A,B
Q11. Which of the following stage should be matched with the Forecast Category "Commit"?
A. Early pipeline stages
B. Mid pipeline
C. Late pipeline stages
D. Closed and Won
E. Closed and Lost
Answer: C
Q12. How can end users sync their data from Outlook (using Salesforce for Outlook)? (Select all that apply)
A. Using the sync system try icon and clicking sync now
B. Allowing sync to runregularly in the background
C. Setting up sync schedule in Salesforce
D. Setting up sync schedule inOutlook
Answer: AB
Q13. Match the following loading option to the description of when to useit. "Manual Entry"
A. Brian wants to consolidate all his accounts from several systems.
B. Bill wants to load 20,000 lead records.
C. Beckywants to load all her 65,000 contact records.
D. Bob wants to load a single account record.
E. Berta wants to keep a separate system as her "system of record"
Answer: D
Q14. Describe Pipeline.
A. Benchmark of how much should be sold withina certain time frame
B. Revenue projection that can be expressed in dollar amounts, units of product family, or both C. Consists of opportunities in various stages of maturity
Answer:
Q15. CORRECT TEXT
Sales rep @ UC collaborates with ABC company on opportunityto sell to XYZCompany. ABC Co has been added to partner related list on the opportunity. What will automatically happen? Choose 2 answers:
A. Partner record added to ABC account
B. Partner record added to XYX account
C. Sales team membership granted to ABC Co
D. Partner portal access granted to ABC Co
Answer: CD