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Q1. A strong pipeline requires faster response. Which of the following example describes a need for faster response?
A. Leads are qualified but not routed to the right people
B. Campaigns are launched without communicating the follow-up plan
C. Leads are tracked in separate systems, not accessible by all
D. As business matures, it becomes difficult to identify right prospects
Answer: A
Q2. CORRECT TEXT
Company A is bought by a larger company and needs to provide information on a monthly basis to the new parent company (B) to help predict sales. What data/report should company A provide for review?
Answer: Opportunity pipeline report grouped by month.
Q3. CORRECT TEXT
How is Campaign influence different from ROI reports?
Answer: 'Campaign influence' tracks pipeline and revenue for multiple campaigns, and ties all campaigns of a contact role to that opportunity for pipeline and ROI reporting. Reporting provides a view of the value generated through the creation of opportunities.
Q4. CORRECT TEXT
What are key benefits to Salesforce to Salesforce functionality?
Answer: Enables business collaboration within and across Salesforce orgs
Facilitates the sharing of leads, accounts, contacts, tasks, product, case, attachment or customer objects with partners that use SFDC inreal time
Allows for 100% visibility for partner activity, management of pipeline and or the integration of business processes with updates from workflow and assignment rules
Q5. Which of the following stage should be matched with the Forecast Category "Pipeline"?
A. Early pipeline stages
B. Mid pipeline
C. Late pipeline stages
D. Closed and Won
E. Closed and Lost
Answer: A
Q6. CORRECT TEXT
How is currency applied where a company is using multi currency?
Answer: Every user also has a personal currency, which is used as the default currency in his or her own quotas, forecasts (depending on which forecasting version you use), opportunities, quotes, and reports.Users can also create opportunities and enter amounts using otheractive currencies.
Q7. CORRECT TEXT
CustomizableForecasting must be enabled by Salesforce.com Support.Trueor False.
Answer: False. An Admin can do it in Setup.
Q8. Which of the following describes the Probability field?
A. Identifies where a deal is in relation to actually being closed.
B. Determines therow in your Forecast where the amount will be aggregated.
C. Thennumeric prediction that the revenue from an opportunity will be realized.
Answer: C
Q9. CORRECT TEXT
When using Social Contacts, what determines the amount of information a Salesforce user sees when viewing a social network profile for a contact?
Answer: 1. The user's social network connection to the contact
2. The contact's social network privacy settings
Q10. Forecasting is an exact science and is the total of all the opportunities you are working on.
A. True
B. False
Answer: B
Q11. What does Salesforce usability mean?
A. How many users log on toSalesforce on a daily basis
B. What is the ratio of Salesforce usersto the amount of sales
C. How satisfied Salesforce users are with the application
D. How easily can customers achieve their goals usingSalesforce
Answer: D
Q12. CORRECT TEXT
Import 100 leads/mo – need to preventdups.
A. Import using import wizard
B. Run script in external DB to identifydups.
C. Import leads & use global search to identifydups.
D. Export existing leads using a report & scrub prior to re-import
Answer: A
Q13. CORRECT TEXT
Can you delete a content file that is associated with a content delivery?
Answer: No. You must delete the content delivery first. Deleting the contentdelivery will delete the content.
Q14. Your client is using Account data that is old. How can you help?
A. Enhance Account content with data.com
B. Use Account Merge utility
C. Change you data migration plan for Accounts
D. Re-load all Account records
Answer: A
Q15. Your commit summary says you can bring in $1,000 this period butyou've just gotten a verbal approval on a deal for $500 from a CEO. What should you do?
A. Nothing. It's ok if the forecast is inaccurate
B. Override the opportunity and move the stage to commit, making the forecast more realistic
C. Override the forecast summary for your commit
Answer: B