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Q1. What should you keep in mind when designing a solution to improve Sales Rep productivity? (Select all that apply)
A. Links may be confusing; use them sparingly
B. Including AppExchange mash-ups may slow down Sales Reps
C. Information should be entered only once
D. Finding information should only be a few clicks away
Answer: CD
Q2. CORRECT TEXT
How do you define clean data?
Answer: Data that is trusted by the user.
Q3. CORRECT TEXT
You are viewing a chart that displays points connected across a range that represent individual data measurements. What type of chart is this?
Answer: A Line chart.
Q4. CORRECT TEXT
When working with multiple currencies, what currency will an individual's forecastbe reported in?
Answer: All amounts in your forecast are shown in your personal currency.
Q5. CORRECT TEXT
Is 'Join' available as an option for all groups visible through Chatter?
Answer: No. You can join a public group, but must 'Request to Join' a privategroup. This will generate an email request to the owner or managers of a private group who can then allow you to join.
Q6. Which of the following describes the Forecast Category field?
A. Identifies where a deal is in relation to actually being closed.
B. Determines the row in your Forecast where the amount will be aggregated.
C. The numeric prediction that the revenue from an opportunitywill be realized.
Answer: B
Q7. Forecast Category "Closed" can be summarized as:
A. Closed
B. Closed + Commit
C. Closed + Commit + Best Case
D. Commit + Best Case + Pipeline
Answer: A
Q8. Universal Containers is using Salesforce and has set up a privatesharing model. Sam is a sales executive who reports to John, a sales manager. Sam has ownership of the ABC
Company account record and has created an opportunity for ABC Company. There is a sharing rule that allows the finance team to see all accounts and opportunities. Which statement is about data visibility is true?
A. John andSam can see all of the same data
B. John can see all of Sam’s data
Answer: B
Q9. CORRECT TEXT
Know quotas as related to individual reps – choose 2 answers:
A. %of quota attained bysalesmen
B. Quarterly forecast summary by rep
Answer: AB
Q10. Forecast Category "Pipeline" can be summarized as:
A. Closed
B. Closed + Commit
C. Closed + Commit + Best Case
D. Commit + Best Case + Pipeline
Answer: D
Q11. CORRECT TEXT
What is Partner Portal and what does it provide?
Answer: A partner portal allows partner users to log in to Salesforce througha separate website than your non-partner users. Partner users canonly see the data that you have made available to them. Furthermore, partner users can only manipulate data if you give them the appropriate user permissions.
Q12. What should access to records be based on?
A. The org chart
B. User preference
C. The org-wide default
D. Roles and role hierarchy
Answer: D
Q13. How many reports should you design for optimal usability?
A. Five to seven reports per role
B. As many as needed per role, without overwhelming users
C. The more the better, as long as you are using a clear naming convention
D. Up to 10 reports per role
Answer: B
Q14. CORRECT TEXT
How does territory management differ to role hierarchies?
Answer: Territories need to be enabled by Salesforce.com Territories determine forecast and forecast roll ups
A user can only have one role but can belong to multiple territories Belonging to a territory grants access regardless of ownership
Q15. The stage field is mapped to a value for the Forecast Category fieldand this can never be changed in an opportunity.
A. True
B. False
Answer: B