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Q1. CORRECT TEXT
If a customer indicates they're keen to build a strong pipeline whatkey elements of the lead generation and lead qualification processrequires consideration?
Answer: How you create trusted data through identifying the and determining the needs for leads
Using validation rules to ensure data integrity on import Ensure the organization has a de-dup process in place
Consider field level security, assignment and hidden fields rather than overdoing validation
Q2. Who is most interested in ease of use, value, and time-saving solutions?
A. Sales Reps
B. Sales/Marketing Managers
C. Sales/MarketingVP
D. IT
Answer: A
Q3. Sales management at Universal Containers needs toprovidechannel partners with easy access to approved product documentation. They also need to notify partners about the material revisions andupdates. How can they achieve these goals in Salesforce?
A. EnableContent in the partner portal and enable Content email alerts for partner users.
B. Enable the Document tab in the partner portal andenable email alerts for partner users.
C. Add the Content relatedlist
Answer: A
Q4. Territory Mgt (why use it?) – choose 3 answers:
A. Sales commissions
B. Currency reconciliation
C. Data access rules for accounts & opportunities
D. Assigning accounts to territories
E. Alignment of overlay sales teams
Answer: CDE
Q5. CORRECT TEXT
Campaign ROI calculation
Answer: Total Value of Opportunities Won - Actual Cost/Actual Cost
Q6. Match this tip with its design consideration. "Use alerts sparingly"
A. Tab and field naming
B. Reduced clicks
C. Search
D. Record types and page layouts
E. Workflow rules and approvals
F. Minimized redundant data entry
Answer: E
Q7. CORRECT TEXT
Are roll up summary fields supported if you are using Advanced Currency Management?
Answer: Yes. Organizations with advanced currency management support roll-up summary fields between two advanced currency managementobjects. For example, roll-up summary fields are supported from anopportunity line object to its opportunity object, because both are advanced currency management enabled. The fields must howevermust be from advanced currency management objects.
Q8. Where do you select the "Marketing User" checkbox to enable a user to create, edit, delete, and clone campaigns; manage campaign members; and edit advanced campaign setup?
A. Org-wide defaults
B. User record
C. Profile
D. Sharing Rules
Answer: B
Q9. Your company sells service contracts where the customer pays once a year for a monthly service package. What type of schedule should you set up?
A. Default Quantity Schedule
B. Default Revenue Schedule
C. Default Revenue and Quantity Schedule
D. Don't create any default schedule
Answer: A
Q10. Match the following loading option to the description of when to useit. "ETL Tool"
A. Brian wants to consolidate all his accounts from several systems.
B. Bill wants to load 20,000 lead records.
C. Beckywants to load all her 65,000 contact records.
D. Bob wants to load asingle account record.
E. Berta wants to keep a separate system asher "system of record"
Answer: A
Q11. Which of the following steps accurately describe the process map insales and marketing organizations?
A. Lead generation, lead qualification, revenue management (forecasting)
B. Lead generation, revenue management (forecasting), lead qualification
C. Lead generation, lead qualification, opportunity conversion
D. Lead generation and qualification, opportunity conversion, revenue management (forecasting)
Answer: A
Q12. When editing a quote, you can edit which of the following? (Select all that apply)
A. The discount to apply to the entire quote includingall line items
B. The quote name and status
C. The expiration dateof the quote
D. The contact and address information of the customer
Answer: BCD
Q13. Who can benefit from the Quotes feature? (Select all that apply)
A. A customer who wants to get a quote from Salesforce
B. A sales rep who wants to create and email a PDF quote from Salesforce
C. AnAdministrator who wants to manage quoting in Salesforce
Answer: ABC
Q14. CORRECT TEXT
What happens if you change a private group to public in Chatter?
Answer: If you change a private group to public, updates and files are visible to all users, all pending requests to join the group are accepted, and anyone can join the group.
Q15. CORRECT TEXT
5 steps to running your campaigns in Salesforce CRM
Answer: 1. Plan campaigns
2. Create campaigns
3. Execute campaigns
4. Track responses
5. Measure campaigns