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Q1. What is clean data?
A. Data that is trusted by the user
B. Data thatis freshly entered
C. Data that is used by a single role
D. Data thatis entered by an admin
E. Data that is independent of other data
Answer: A
Q2. CORRECT TEXT
Saving a custom report will save a snapshot of that data at a moment in time. True or False?
Answer: False. When saving a custom report you
Q3. CORRECT TEXT
Where are Dated Exchange Rates used?
Answer: Dated exchange rates allow you to map a currency conversion rateto a specific date range. Dated exchange rates are used for opportunities, opportunity products, opportunity product schedules, campaign opportunity fields, and reports related to these objects and fields
Q4. You have an Opportunity in the Value Proposition stage, for an amount of $1,000 that has a 50% Probability of closing. If all goes well,and this Opportunity closes, how much revenue will be realized?
A. $1,000 B. $500 C. $750
Answer: A
Q5. CORRECT TEXT
If I can't see a field on the page layout can I include it in a report?
Answer: No. You can view only those fields that are visible in your page layout and field- level security settings.
Q6. Used Books R Us sells books at its local store, online via its website, online via Amazon, and through a larger, well-known book company called We Sell Books. Which Sales strategy does this company user?
A. Direct sales
B. Sales channel
C. A hybrid of direct sales andsales channel
Answer: C
Q7. With Customizable Forecasting you can forecast any of the following data. (Select all that apply)
A. Quantity
B. Units of Individual Products
C. Units of Product Family
D. Amount
Answer: ACD
Q8. Which best describes the Salesforce Automation feature "Data Validaction" ?
A. Ensures that we are tracking our progress towards the desired states.
B. Enforces the business process.
C. Identifies key stakeholders from the buy side.
D. Makes sure we recognize those involved in the sales process.
E. Allows to better automate the salesmethodology.
F. Determines the sales stages of an organization.
Answer: B
Q9. For optimal usability and adoption, a solution must do what. (Selectall that apply)
A. Provide value so users perceive it as a valuable spending of their time.
B. Be easy to use so users can easily enter data and find information.
C. Have trusted data.
D. Be inexpensive so users don't worry about the bottom line when using the application.
E. Provide both online help and hard copy reference materials toassist users at all times.
F. Be easy to change through a change ma
Answer: ABCF
Q10. A Campaign Call-Down report justifies the spend on programs; helps to know who to target for future campaigns; shows the relations to sales data, lead data, and analysis of campaigns; and reflects how customer community interacts and how it affects sales. Who would benefit most from the idea that this report helps to know who totarget for future campaigns?
A. VP Marketing
B. BI/Analytics
C. Marketing Executive
D. Campaign Manager
Answer: D
Q11. CORRECT TEXT
How is access to data controlled through reports?
Answer: The information you see in reports is the data that you can access.This includes records you own, records to which you have read or read/write access, records that have been shared with you, recordsowned by or shared with users in roles below you in the hierarchy,and records for which you have “Read” permissions.
Q12. CORRECT TEXT
As administrator you want to ensure that only certain users can modify a specified field. What is the best way to do this?
Answer: Use field level security and make the field read only (or hidden) foryour selected user or group of users.
Q13. CORRECT TEXT
What does content delivery enable?
Answer: Content delivery allows you to convert PowerPoint, Word, Excel andAdobe PDF documents into optimized web pages for online viewing.
Q14. Universal Telco sells and supports a line of smart phones. The company offers support via phone, email-to-case, web-to-case, and a customer portal. The call center manager is incented to drive support through customer self-service. Which report should be included onthe manager's dashboard? Choose 3 answers:
A. Average Call Handle Time
B. Cases by Support Channels
C. Number of Portal Loginsper Day
D. Escalated Calls
E. Knowledge Article Usage
Answer: BCE
Q15. CORRECT TEXT
What is a tabular report?
Answer: Tabular reports are the simplest and fastest way to look at data. Similar to a spreadsheet, they consist simply of an ordered set of fields in columns, with each matching record listed in a row. Tabular reports are best for creating lists of records or a list with a single grand total. They can't be used to create groups of data or charts, andcan't be used in dashboards unless rows are limited. Examples include contact mailing lists and activity reports.